Privacy Policy

Last Updated: 01-10-2025

Welcome to Alfateh Creative Agency. We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy details how we collect, use, and protect your personal and business information across our services, including web development, graphic design, video editing, marketing automation, and advertising.

1. Introduction & Scope

This Privacy Policy applies to all personal information and data collected by Alfateh Creative Agency ("we," "us," or "our") through our website (https://alfatehcreative.agency), client engagements, and other interactions. This policy governs the data processing activities undertaken by us and outlines your rights in respect to this processing. By engaging with our services, you acknowledge you have read and understood this Privacy Policy.

2. Information We Collect

In the course of providing our services, we may collect various forms of data, categorized as follows:

  • Client Project Data: All data, assets, files, credentials (e.g., website logins, social media access), and intellectual property you provide to us for the purpose of completing a project. This includes text, images, videos, and business strategy documents. Such data is treated as confidential information.
  • Personal Data: Information you voluntarily provide to us, such as your name, email address, phone number, and company name when filling out contact forms or communicating with us.
  • Technical & Usage Data: We collect information your browser sends whenever you visit our website ("Log Data"). This may include information such as your computer's IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
  • Marketing and Advertising Data: Data related to the performance of ad campaigns we manage for you, including analytics, user engagement metrics, and conversion data from platforms like Google Ads, Meta (Facebook/Instagram), etc. This may include pseudonymous identifiers.
  • Payment Information: We collect payment and billing information when you engage our services. This is processed securely by our third-party payment processors and is not stored on our servers.

3. Legal Basis and Purpose of Data Processing

Your information is used for the following purposes, based on a legitimate legal basis:

  • To Provide and Manage Services: To deliver our core services such as web development, video editing, marketing, and to manage client projects and communication.
  • To Improve Our Services: We analyze usage data to understand how our website and services are used, helping us to improve user experience and our offerings.
  • For Communication: To respond to inquiries, send project updates, provide support, and send invoices. We may also send marketing communications if you have opted-in to receive them.
  • For Marketing and Advertising: To manage and optimize advertising campaigns on behalf of our clients and for our own promotional purposes, subject to your consent.
  • For Legal and Security Purposes: To comply with legal obligations, resolve disputes, enforce our agreements, and protect against fraud or security threats.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information in the following limited circumstances:

  • With Third-Party Service Providers & Sub-processors: We work with trusted third parties to perform services on our behalf, such as web hosting, payment processing, project management tools (e.g., Asana, Trello), and analytics services (e.g., Google Analytics). These providers only have access to the information necessary to perform their functions and are contractually obligated to protect your data.
  • For Client Services: We may need to share client data with advertising platforms (e.g., Google, Meta) to run marketing campaigns as part of our service agreement.
  • With Affiliates and in Corporate Transactions: We may share your information with our parent companies, subsidiaries, and affiliates. In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction.
  • For Legal Compliance and Protection: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to (i) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (ii) enforce our agreements with you, (iii) investigate and defend ourselves against any third-party claims or allegations, or (iv) protect the security or integrity of our Service.

5. Intellectual Property and Template Usage Disclaimer

We use publicly available video templates and editing resources (including CapCut templates) solely for demonstration, illustrative, educational, and entertainment purposes. We respect the intellectual property rights of creators and adhere to the following principles:

  • Non-Assertion of Ownership: All templates remain the intellectual property of their respective creators. No ownership is asserted over the original template designs by Alfateh Creative Agency. All rights remain with the original authors/creators.
  • Demonstrative Use: Our videos serve as non-commercial demonstrations that highlight template functionality and creative application, with adjustments and context tailored for our platform.
  • Fair Use Basis: This approach aligns with the principles of Fair Use, as the showcased material is used in a demonstrative and transformative manner that adds new expression, context, and educational value.
  • Acknowledgments: Where applicable, credits and acknowledgments remain with the rightful owners.
  • Rights Holder Contact: If you are a rights holder and wish to discuss the usage of your template, please contact us directly at info@alfatehcreative.agency and we will address it promptly.

6. Affiliate and Third-Party Links Disclosure

Our website or content may contain links to external sites that are not operated by us. We also participate in affiliate marketing programs. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Furthermore, some links on our site may be affiliate links, meaning we may earn a commission if you make a purchase or sign up for a service through that link, at no extra cost to you.

8. Data Security & Retention

We implement a variety of technical and organizational security measures to maintain the safety of your personal information. We use encryption, access controls, and secure protocols to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

9. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside [Your Country] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Your Country] and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the details below. We may need to verify your identity before processing your request. The exercise of these rights may be subject to certain exemptions to safeguard public interest, our legitimate interests, or the rights and freedoms of others.

11. "Do Not Track" Signals

Our Service does not currently respond to "Do Not Track" (DNT) signals. DNT is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the Preferences or Settings page of your web browser.

12. Children's Privacy

Our services are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights, please contact our Data Protection Officer: