Terms of Service

Last Updated: 12-09-2025

Please read these Terms of Service carefully before using the services offered by alfateh creative agency . Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms.

1. Agreement to Terms

By commissioning any service from alfateh creative agency, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. These Terms constitute the entire agreement between you and alfateh creative agency concerning the services provided.

2. Description of Services

We provide a range of digital creative services including, but not limited to, web development, graphic design, video editing, marketing automation, and digital advertising ("Services"). All services to be provided will be detailed in a formal proposal or statement of work. Any work requested by the client that falls outside the scope of this initial agreement will be considered an "extra" and will incur additional charges.

3. Client Responsibilities

You agree to provide all necessary information, content, and materials (e.g., text, images, logos) required for the project in a timely manner. You are responsible for ensuring the accuracy and legality of all content provided. Project delays resulting from a failure to provide necessary assets or feedback may result in timeline adjustments and potential additional costs.

4. Intellectual Property Rights

Client Content: You retain all ownership rights to the content you provide to us. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display this content solely for the purpose of providing the Services.

Agency Tools: We retain all ownership rights to our pre-existing intellectual property, including but not limited to our source code, tools, software, know-how, and design elements ("Agency Tools").

Final Deliverable: Upon full and final payment, we grant you an exclusive, perpetual, worldwide license to use, reproduce, and display the final project deliverables. However, this license does not extend to the underlying Agency Tools used to create the deliverable. We retain the right to display the completed project in our portfolio and for marketing purposes.

5. Payment and Fees

Fees for Services will be set out in the project proposal. A non-refundable deposit (typically 50%) is required before any work begins. The remaining balance is due upon project completion, prior to the release of the final files. All payments are due within 15 days of the invoice date. Late payments may be subject to interest charges of 1.5% per month.

6. Confidentiality

Both parties agree to keep all confidential information (including proprietary business information, client data, and project details) private and not to disclose it to any third party, except as required by law or for the performance of the Services.

7. Term and Termination

Either party may terminate the service agreement with 30 days written notice. In the event of termination by you, you agree to pay for all work completed up to the date of termination. We reserve the right to suspend or terminate services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

8. Disclaimer of Warranties

Our Services are provided "AS IS" and "AS AVAILABLE" without any warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the results of our services will meet your expectations or that the operation of any web-based deliverable will be uninterrupted or error-free.

9. Limitation of Liability

In no event shall alfateh creative agency, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service. Our total liability for any and all claims arising out of this agreement shall not exceed the total amount of fees paid by you to us for the specific service in question.

10. Indemnification

You agree to defend, indemnify and hold harmless alfateh creative agency and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms, or c) content provided by you that infringes on the intellectual property rights of a third party.

11. Governing Law

These Terms shall be governed and construed in accordance with the international laws, without regard to its conflict of law provisions. Any disputes will be resolved exclusively in the courts of International Criminal Court (ICC) or relevant judicial bodies.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.